Refund policy

Color Hunt Return, Exchange & Store Credit Policy

At Color Hunt, we want you to find clothing you enjoy wearing. Eligible purchases can be exchanged or returned for store credit under the conditions below.

For eligible returns due to size, fit or personal preference, we issue store credit only—not a refund of your payment. This applies to both prepaid and Cash on Delivery orders.

1. Return Window

You can request a return or exchange within 10 days of receiving your order.

Requests for size, fit or personal-preference returns submitted after this window are not eligible.

2. Return Eligibility

To qualify for a return or exchange, the product must:

Be unused, unwashed, unworn and unaltered.
Have all original tags attached.
Be returned in its original packaging.
Pass our quality inspection.

Products damaged by the customer or returned without original tags or packaging are not eligible for preference-based returns or exchanges.

3. Free Size Exchange

We offer free size exchanges on eligible products, subject to stock availability.

If your requested size is unavailable, you may return the eligible product for store credit instead of a payment refund. Products purchased under “Exchange Only” offers remain subject to the applicable promotional conditions.

4. Reverse Pickup Charges

For eligible preference-based returns:

First order: Free return pickup.
Subsequent orders: ₹49 per returned item, capped at ₹99 per order.

These charges are deducted from the store credit issued. Eligible free size exchanges are not subject to these return pickup charges.

If reverse pickup is unavailable at your location, our support team will guide you through self-shipping.

5. Store Credit Only — No Payment Refunds

For eligible returns due to size, fit or personal preference, the approved return amount is issued as store credit to your Color Hunt customer account.

For these returns:

Prepaid orders: We do not refund the amount to your original payment method, card, bank account or UPI.
COD orders: We do not provide cash refunds or transfer the amount to your bank account or UPI.

Store credit can be used for future purchases at colorhunt.in. It cannot be withdrawn or redeemed for cash, except where required by law.

This policy does not limit statutory refund rights for defective, incorrect or otherwise non-conforming products.

6. Store Credit Amount & Timeline

Once your returned product reaches our warehouse and passes our quality inspection, store credit will generally be issued within 5–7 business days.

The credit amount is based on the amount actually paid for the returned item after discounts, less applicable reverse pickup charges.

Original shipping charges and COD handling fees are excluded from preference-based return credits, except where required by law.

We will notify you when your credit has been issued.

7. How to Use Store Credit

Visit colorhunt.in and sign in using the email linked to your credited customer account.
Add your selected products to the cart and proceed to checkout.
Select “Apply store credit” in the payment section.
Pay any remaining amount using an available payment method.

If your order costs less than your available credit, the unused balance remains in your account for future purchases, subject to any applicable validity communicated when the credit is issued.

No coupon code is required. You must sign in to the account holding the credit.

8. Damaged, Defective, Incorrect or Missing Products

Please report these issues promptly, preferably within 48 hours of delivery, so we can investigate quickly.

Share your Order ID, a description of the issue and relevant photographs of the product and packaging, where available.

We will provide an appropriate resolution in accordance with applicable law, including a refund where required. Reporting after 48 hours does not automatically remove your statutory consumer rights.

9. Promotional Orders

Products purchased under offers marked “Exchange Only”, including applicable Buy 2 Get 1, free-gift or combo offers, follow the conditions displayed at the time of purchase.

These purchases are not eligible for preference-based returns for store credit, whether partially or as a complete promotional order, unless the offer expressly permits them.

These restrictions do not limit statutory rights relating to defective, incorrect or otherwise non-conforming products.

10. Quality Inspection

All returned products are inspected upon arrival at our warehouse.

Preference-based returns or exchanges may be rejected if the item shows signs of use, washing, alteration, customer-caused damage, or missing original tags or packaging.

If your return is rejected, our team will explain the reason and coordinate the next steps, including shipment back to you where applicable.

11. Self-Shipping

If reverse pickup is unavailable, contact our support team for approval, the designated return address and shipping instructions before sending your parcel.

Pack the product securely and include:

Your Order ID.
Your registered mobile number.

Retain the courier receipt and tracking details until your return is resolved.

12. Important Information

Eligible returns and exchanges require successful quality verification.
Size exchanges depend on stock availability.
Store credit is issued only after the returned item is received and approved.
The store-credit-only rule applies to preference-based returns for both prepaid and COD orders.
Nothing in this policy limits your rights under applicable consumer law.
Policy updates apply to orders placed after publication. Earlier orders remain subject to the policy applicable when they were placed.