Refund policy

Color Hunt Return, Exchange & Refund Policy

At Color Hunt, we strive to provide you with a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Return & Exchange Policy

1. Return Window

You can request a return or exchange within 10 days of receiving your order.

Return or exchange requests submitted after the 10-day return window will not be eligible for processing.

2. Return Eligibility

To be eligible for a return or exchange, the product must:

Be unused, unwashed, and unworn.
Have all original tags attached.
Be returned in its original packaging.
Successfully pass our quality inspection.

Products that are used, washed, altered, damaged by the customer, or returned without original tags or packaging will not be eligible for return or exchange.

3. Free Size Exchange

We offer FREE size exchanges on all eligible products, subject to stock availability.

If the requested size is unavailable, you may choose to receive a refund.

4. Reverse Pickup Charges

First Order: Free return pickup.
All Subsequent Orders: A reverse pickup fee of ₹49 per item, up to a maximum of ₹99 per order, will be deducted from the refund amount.

If reverse pickup is unavailable in your location, our support team will guide you through the self-shipping process.

5. Refund Method

Prepaid Orders

Refunds will be processed only to the original payment method used while placing the order.

Cash on Delivery (COD) Orders

Refunds will be processed only to your verified UPI ID or Bank Account.

6. Refund Timeline

Once your returned product is received and successfully passes our quality inspection:

Prepaid Orders: Refunds are generally processed within 5–7 business days to the original payment method.
COD Orders: Refunds are generally processed within 5–7 business days after verification of your UPI ID or bank account.

The actual credit timeline may vary depending on your bank or payment service provider.

7. Damaged, Incorrect or Missing Products

If you receive a damaged, defective, incorrect, or missing product, please report it within 48 hours of delivery.

Kindly share your Order ID along with clear photographs for quick resolution.

Claims raised after 48 hours may not be eligible for replacement or refund.

8. Promotional Orders

Orders placed under promotional offers such as:

Buy 2 Get 1
Free Gift Offers
Combo Offers

are eligible for exchange only. Returns or partial returns for promotional orders are not accepted unless the complete promotional order is returned.

9. Quality Inspection

All returned products undergo a quality inspection upon arrival at our warehouse.

If a returned product:

Shows signs of use.
Has been washed.
Is damaged.
Is missing original tags or packaging.
Fails our quality inspection.

The return or exchange request will be rejected, and the product may be shipped back to the customer.

10. Self-Shipping

If reverse pickup is unavailable at your location, you may be required to self-ship the product to our designated warehouse.

Please ensure the product is securely packed and include:

Order ID
Registered Mobile Number

We recommend using a reliable courier service and retaining the shipment receipt until the return process is complete.

Refund Policy

Refunds are initiated only after the returned product is received and approved through our quality inspection process.

Please note:

Shipping charges paid during order placement are non-refundable.
COD handling charges (if applicable) are non-refundable.
Applicable reverse pickup charges will be deducted from the refund amount.
Refunds are processed only to the original payment method (for prepaid orders) or to the customer's verified UPI ID or bank account (for COD orders).

Important Information

All returns and exchanges are subject to successful quality verification.
Exchanges are subject to stock availability.
Color Hunt reserves the right to approve or reject any return or exchange request that does not comply with this policy.
Color Hunt reserves the right to modify or update this policy at any time without prior notice.

Thank you for shopping with Color Hunt. We appreciate your trust and are committed to providing you with the best shopping experience.